THE PRACTICAL DETAILS / HM MOJO
Returns & refunds
Effective October 16, 2026 · United States / USD
If a tool is not right for you
Notify us within 30 calendar days after delivery to request a preference return, including an item that simply does not suit you. Hand the return parcel to the postal or courier service within 14 calendar days after notice. Goods must be unused, unwashed and complete with original supplied components and packaging.
Combs and capes: the hygiene condition
Combs used on hair or scalp and capes used during salon services cannot be returned merely for preference. Inspecting an item without using it does not by itself remove return eligibility. This condition does not exclude a remedy for goods delivered defective, damaged or incorrectly described. No personalized products or launch clearance exclusions apply.
How to arrange a return
Email [email protected] with the order reference, item SKU and reason. We provide return instructions and a tracked prepaid postal/courier label. Send to: 650 S. Cherry St. #1100 , Denver CO 80246б United States. Please use the instructions so the parcel can be matched to your request.
Return postage and fees
A preference-return label costs $6.95 per parcel, deducted from the refund. There is no additional carrier surcharge and the restocking fee is $0.00. Original outbound shipping is not refunded for a preference return. A label for defective or incorrect goods costs you $0.00 and is paid by us.
Damaged or incorrect goods
Report an issue promptly, preferably within 7 calendar days of delivery, with the reference and useful photographs. This reporting target does not cut off applicable rights. We offer replacement or refund and a free return label where return is needed; we may accept sufficient defect evidence without return. A full-order refund for our error includes outbound shipping. For partial errors we refund affected goods and attributable paid shipping.
Refund timing and exchanges
We process an approved refund within 7 business days after receiving and inspecting the return, or accepting defect evidence if return is waived. Refunds go to the original payment method. For a manual bank transfer we verify the original payer account. Your bank may take additional processing time. We do not offer direct exchanges: arrange an eligible return and submit a separate new request.
Contact and rights
HM MOJO, LLC · Company number 20061312449. 650 S. Cherry St. #1100 , Denver CO 80246б United States. Email [email protected] or call +1 (303) 715-4673. These terms do not limit applicable consumer rights.